Frequently Asked Questions


Do you have a store, can I come and visit?

  • Yes we do have a showroom, located at 20/22 Hudson Avenue, Castle Hill, NSW, 2154.

Do I have to be a hairdresser to purchase from you?

  • We are trade only in our showroom as we sell at wholesale trade prices to hairdressers only. You can shop on our website and view retail pricing for hair products and purchase some accessories at wholesale prices, items with wholesale prices available will have a note in the description indicating this to obtain wholesale pricing please speak to one of our staff on 02 9894 8866.

What are your operating hours?

  • We are open 8:30-5:00 Monday to Friday.

Are you open on weekends?

  • Sorry we only operate Monday-Friday, if you are having trouble getting to us please reach out we would be more that happy to ship direct to you or help out in any way we can.

Can I pick up my order from you?

  • Yes we have a showroom collection option if you would like to pick up from Castle Hill, NSW, simply click free showroom pick up when selecting your shipping option.

How long will it take to receive my order?

  • All orders are shipped within 1-5 business days depending on stock availability, Express Post orders will take 1-2 business days depending on location, Regular Post 3-10 business days depending on location and Sendle 1-10 business days depending on location.

Will I receive tracking?

  • Yes, as soon as your parcel is sent you will receive tracking from us directly and Australia post items will also receive live updates if you have an AusPost account.

What is Sendle?

  • Sendle is a courier system based on a network of couriers, a courier will be selected based on your address and which option is the quickest and more cost effective, this system is very quick and is generally cheaper than AusPost. Most parcels are shipped via Couriers Please or Fastway.

Do you offer same day shipping?

  • Yes, we do offer same day shipping for Sydney Metro customers, please call 02 9894 8866 to arrange this option.

How do I become a trade customer?

  • Phone or visit our office with your business details, ABN, address etc and we will set up a trade customer profile for you.

What happens if I don’t have a ABN?

  • That’s ok, we will just have a few more questions to ask you, if you can provide your certificate of trade or business card that will help move along the process, we are happy to consider all customers on a case by case basis, simply give us a call and we would be happy to help.

Do you offer credit accounts?

  • We do not currently offer credit accounts, all goods must be paid for up front, we do however offer payment plans as well as AfterPay and ZipPay.

How do I set up an Afterpay or ZipPay account?

  • Simply visit the below links for more info or to apply for an account.



Do you ship internationally?

  • We do not have all international shipping codes listed, if you would like to purchase from us from overseas please email listing the items that you are interested in and your location and I will let you know if we are able to supply to you.

What is your returns policy?

  • For more information on returns please view the following link


Do you sharpen and service tools?

  • Yes, we do offer these services, for more info visit the following link or call 02 9894 8866 or email

Other questions?

  • Feel free to email and I will be happy to answer any other questions or phone 02 9894 8866. Customer enquiries only, please no marketing, SEO or advertising emails feel free to send these to